These Terms & Conditions govern your use of the shel99 platform. Please read them carefully before registering or placing any bets. By accessing shel99, you agree to be bound by these terms in full.
You must be at least 21 years of age to register and use shel99. We reserve the right to request age verification documents at any time, and to suspend accounts where the age requirement cannot be confirmed.
Each individual may hold only one shel99 account. Duplicate accounts will be closed and any associated balances or bonus funds may be forfeited. shel99 reserves the right to merge or close duplicate accounts.
Bonuses and promotions on shel99 are subject to wagering requirements published at the time of the offer. Bonus abuse, collusion, or exploitation of system errors will result in forfeiture of funds and account closure.
You are responsible for maintaining the confidentiality of your shel99 login credentials. shel99 cannot be held liable for losses resulting from unauthorised access to your account where you have shared or compromised your password.
Withdrawals from shel99 will be processed to the same payment method used for deposit where possible. shel99 may require identity verification before processing withdrawal requests above certain thresholds.
shel99 offers deposit limits, cooling-off periods, and self-exclusion tools to all account holders. Using these tools is your right as a player. Visit the Responsible Gaming page for full details.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and shel99 ("shel99", "we", "us", "the Platform") governing your access to and use of the shel99 website at shel99.net, including all associated services such as sports betting, live casino, online slots, and related promotional activities.
By accessing shel99, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.
If you do not agree with any part of these Terms, you must cease use of shel99 immediately and must not register an account or place any wagers on the platform.
Important: These Terms were last updated in June 2026. shel99 reserves the right to update these Terms periodically. Continued use of the platform following the publication of amended Terms constitutes your acceptance of those amendments.
To register and maintain an account on shel99, you must satisfy all of the following eligibility criteria at all times:
shel99 reserves the right to request documentary evidence of eligibility, including government-issued identification confirming date of birth, at any stage of the account lifecycle. Failure to provide satisfactory documentation may result in account suspension or closure and the withholding of pending withdrawals pending resolution.
Each individual person is permitted to hold one shel99 account only. The registration of multiple accounts by the same individual — whether under the same name, different names, or using different contact details — is strictly prohibited and constitutes a material breach of these Terms.
When registering your shel99 account, you are required to provide accurate, complete, and current personal information. You must promptly update your account information if any of the details you have provided change. shel99 is not responsible for any losses arising from your failure to maintain accurate account information.
Upon detection of duplicate accounts, shel99 reserves the right, without prior notice, to:
Account registration on shel99 is available to residents of Malaysia who meet the eligibility criteria set out in Section 2. shel99 reserves the right to decline account applications or to close existing accounts at its sole discretion.
You are solely responsible for maintaining the security and confidentiality of your shel99 login credentials, including your username and password. You must not disclose your login credentials to any third party or permit any third party to access or use your shel99 account.
shel99 strongly recommends that you:
shel99 shall not be liable for any losses, damages, or liabilities arising from unauthorised access to your account where such access results from your failure to maintain adequate account security or from your voluntary disclosure of login credentials to a third party.
shel99 supports a range of payment methods for deposits and withdrawals, including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven Cliqq, and USDT TRC20. All account balances and transactions are denominated in Malaysian Ringgit (MYR) unless otherwise stated.
Deposits to your shel99 account are subject to the following conditions:
Withdrawal requests from shel99 are subject to the following conditions:
All bets and wagers placed on shel99 are subject to the specific rules applicable to the relevant product — Sportsbook, Live Casino, or Slots — which are published within each product section of the platform. In the event of any conflict between these Terms and the product-specific rules, the product-specific rules shall prevail with respect to the subject matter of that conflict.
General betting rules applicable across all shel99 products include:
shel99 offers various bonuses and promotional offers to registered players from time to time. All bonuses and promotions are subject to their own specific terms and conditions, which are published at the time of the relevant offer and are incorporated into these Terms by reference.
General bonus terms applicable across all shel99 promotions include:
shel99 is committed to the promotion of responsible gambling. We provide tools and resources to help players manage their gambling activity, including:
If you believe that your gambling may be causing you or others harm, we encourage you to make use of these tools and to seek independent support. shel99 operates under international gaming authority licensing standards, which include mandatory requirements for responsible gaming provisions. For further information, please visit our dedicated Responsible Gaming page. Players must be 21 or older. Please play responsibly.
The following conduct is strictly prohibited on shel99 and may result in account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:
All content on the shel99 platform — including but not limited to text, graphics, logos, game assets, software, and user interface elements — is the property of shel99 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the shel99 platform for personal, non-commercial recreational purposes only. You may not reproduce, distribute, modify, adapt, transmit, display, or create derivative works from any shel99 content without the prior written consent of shel99.
To the maximum extent permitted by applicable law, shel99 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the shel99 platform, including but not limited to loss of profits, loss of data, or loss of opportunity.
shel99's total aggregate liability to you in connection with these Terms or your use of the platform, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by you to your shel99 account in the 30-day period immediately preceding the event giving rise to the relevant claim.
shel99 does not warrant that the platform will be available at all times without interruption, that it will be free from errors or viruses, or that any particular game or market will be available at any specific time. Scheduled and unscheduled maintenance may result in temporary unavailability of all or part of the shel99 platform.
shel99 reserves the right to amend these Terms at any time. Where amendments are material in nature, shel99 will use reasonable endeavours to notify registered account holders via the email address associated with their account or via a prominent notice on the platform prior to the amendments taking effect.
Your continued use of the shel99 platform following publication of amended Terms constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using shel99 and may request closure of your account via the customer support team.
These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which shel99 holds its international gaming authority licence. Any dispute arising between you and shel99 in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the relevant licensing jurisdiction, subject to any mandatory applicable consumer protection laws in your country of residence.
shel99 operates a formal complaints procedure. If you have a complaint regarding any aspect of your shel99 account or the platform, you should first contact our customer support team via live chat. If your complaint is not resolved to your satisfaction, you may escalate the matter in writing to our dedicated disputes resolution team at the contact address below.
If you have any questions regarding these Terms and Conditions, or wish to raise a complaint or query relating to your shel99 account, please contact us via live chat available 24/7 on the shel99 platform, or by email. Our English-speaking support team is available around the clock to assist players across Malaysia.
Email: [email protected]
Please note that shel99 email addresses are for written correspondence and queries only. We are unable to accept formal legal process by email.
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